Your Name

Location Visited

Date

Time of Visit

Your Server’s Name

Number of Guests

Approximate Duration of Visit

Was the exterior and entrance clean, well maintained and inviting? Yes No

Was music playing (both externally and internally) appropriate in both volume and content? Yes No

Did the restaurant appear clean, tidy and well organized? Yes No

Was your table clean, free from crumbs, with cutlery and glasses present when you were seated? Yes No

Were the menus clean and in good condition? Yes No

Did our team maintain the cleanliness of your table and other tables around you during your visit? Yes No

If you used our bathroom facilities during your visit, were they clean, well stocked and in good condition? Yes No

If at The Grove, upon entering, were you approached and greeted by a member of our team in a friendly, warm and professional manner? Yes No N/A

If at The Cafe, were you greeted by a member of our team in a friendly, warm and professional manner? Yes No N/A

If at The Grove, approximately how long did you wait to be seated?

Were you provided with a menu immediately after being seated? Yes No

Did your server greet and engage with you in a warm and friendly manner ? Yes No

How well did you server know the menu (e.g. able to answer questions, recommend dishes, highlight specials, discuss allergies, etc.)?
5 = Excellent, 1 = Poor

Did your server enquire about any allergies or dietary restrictions at your table? Yes No

Were you offered any sides, appetizers, or add-ons (e.g. adding chicken breast or avocado)? Yes No

Did your server repeat your order back to you to confirm it? Yes No

Approximately, how long did your drinks take to arrive at the table?

Did your drinks arrive before your food? Yes No

Approximately, how long did your food take to arrive at the table?

Did your server automatically present all dishes to the correct guests without requiring clarification? Yes No

After your food was served, did your server return to check how your meal was? Yes No

Were you offered coffee, tea or dessert after your main meal? Yes No

If there were leftovers, did your server package the remaining food for you? Yes No N/A

How well did your server anticipate your needs throughout your visit (e.g. refilling water, offering more beverages, clearing dirty plates, etc.)?
5 = Excellent, 1 = Poor

Please explain why you gave this rating

Did you feel service was timely throughout your visit (e.g. taking orders, food and drink arrival at the table)? Yes No

Did you experience any problems or issues with your order?
If not, that’s great……next question!
If yes, please provide details below and describe how it was resolved

How warm, attentive, and friendly was your server during your visit?
5 = Excellent, 1 = Poor

Please add any additional comments regarding our service below

Did all beverages and food items arrive as ordered, taking into account any modifications or additions? Yes No

Please rate the quality and flavour of beverages ordered?
5 = Excellent, 1 = Poor

Please explain why you gave this rating

Please rate the quality and flavour of dishes ordered?
5 = Excellent, 1 = Poor

Please explain why you gave this rating

Our portion sizes are

Please add any additional comments regarding our food and beverages below

Was requesting and paying the bill a simple and seamless experience? Yes No

How long did the bill take to arrive after requesting from your server?

Was the bill given to you accurate? Yes No

Did your server offer you a friendly and appropriate farewell? Yes No

Please add any additional comments regarding payment and farewell below

What stood out, positively or negatively, for you during your visit?

Would you return to or recommend this location and why?

Welcoming & Friendly

Knowledgable

Team interaction/atmosphere

Please add any additional comments regarding your overall visit below

IN Mystery Shop Program

IN Mystery Shop Program

Personal Information

Environment & Atmosphere

Greeting & Service

Food & Beverage

Payment & Farewell

Overall Experience

We use cookies