Privacy Policy
Last Updated: June 2026
Island Naturals is committed to protecting your privacy and handling your personal information responsibly.
This Privacy Policy explains what information we collect through our website, how we use it, and how we protect it.
1. Information We Collect
We only collect personal information when you place an order through our website or food ordering platform.
2. The information we may collect includes:
- Name
- Phone number
- Delivery or pickup information
- Order details
- Any additional information you choose to provide when placing an order
We do not collect email addresses through our website.
3. How We Use Your Information
We use the information you provide to:
- Process and fulfil your orders
- Contact you regarding your order
- Respond to customer enquiries
- Provide customer support
- Maintain internal business records
We do not sell, rent, or trade your personal information to third parties.
4. Customer Communications
We may contact customers by phone call, text message, or WhatsApp regarding:
- Order confirmations
- Order updates
- Delivery or pickup arrangements
- Customer service enquiries
These communications are only related to your order or enquiry.
5. Online Ordering
Orders placed through our website may be processed using third-party food ordering services.
Information you provide when placing an order may be shared with those service providers only to the extent necessary to process, prepare, and deliver your order.
We encourage customers to review the privacy policies of any third-party ordering platform they use.
6. Cookies
Our website may use basic cookies that are necessary for website functionality and performance.
These cookies help the website operate properly and improve the user experience.
You can manage or disable cookies through your browser settings; however, some website features may not function correctly if cookies are disabled.
7. Data Security
We take reasonable steps to protect the personal information we collect from unauthorized access, misuse, disclosure, alteration, or destruction.
While we strive to protect your information, no method of transmission over the internet can be guaranteed to be completely secure.
8. Data Retention
We retain personal information only for as long as reasonably necessary to fulfil orders, provide customer service, comply with legal obligations, and maintain business records.
When information is no longer required, it is securely deleted or destroyed where practical.
9. Third-Party Websites
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those websites.
We encourage users to review the privacy policies of any third-party sites they visit.
10. Your Rights
You may request access to the personal information we hold about you or request correction of inaccurate information by contacting us.
We will respond to reasonable requests in accordance with applicable laws.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page together with the updated revision date.
12. Contact Us
If you have any questions regarding this Privacy Policy or how your information is handled, please contact ops@islandnaturals.ky